Shipping policy
Shipping Policy
Shipping, Simplified
At Alps South LLC, the goal is to make delivery expectations easy to understand before an order is placed. This Shipping Policy explains how orders are prepared, how shipping charges are handled, and what customers should expect once a package is on the way.
Before an order ships
Orders usually move into processing within 1-3 business days after checkout confirmation. Processing time may be longer during holidays, high-volume sales periods, inventory review, address verification, or carrier-related service interruptions.
An order is considered shipped only after it has been packed, labeled, and transferred to the delivery carrier. A purchase confirmation alone does not mean the shipment has already entered transit.
Shipping methods and rates
Available delivery methods are shown during checkout based on destination, package details, and carrier service availability. Shipping charges are calculated using the service level selected for the order, along with the delivery location and package profile.
In some cases, certain delivery services may not be available for specific regions or shipment types. If a selected option cannot be fulfilled after purchase, the business may contact the customer to offer an alternative method or updated shipment terms.
Delivery timing
Estimated delivery dates begin after the order has been handed to the shipping provider. Transit times are estimates only and may change because of weather, routing delays, local carrier conditions, seasonal congestion, or service-area limitations.
Shopify guidance and related shipping templates emphasize that delivery windows should be presented as expectations rather than fixed guarantees unless a guaranteed carrier service is specifically offered.
Tracking updates
If tracking is available for the selected shipment, tracking information will be sent to the email address used at checkout. Carrier scan updates can take time to appear, especially shortly after label creation or first package acceptance.
Customer responsibility for address details
Customers are responsible for entering an accurate and complete shipping address when placing an order. Alps South LLC is not responsible for failed delivery, delay, return-to-sender events, or loss caused by address errors, omitted apartment or unit details, or outdated recipient information.
If a shipment is returned because it could not be delivered as addressed, additional shipping charges may apply before the order can be sent again. Original shipping charges may not be refundable once fulfillment work has already started.
Shipping problems
If a package arrives damaged, appears incomplete, or shows as delivered but cannot be located, customers should contact Alps South LLC as soon as possible. A review may require shipment details, order information, photos of the packaging, or other reasonable documentation needed to investigate the issue with the carrier.
Contact information
Alps South LLC
2895 42nd Avenue North
St. Petersburg, FL 33714
Phone: (727) 528-8566
Email: info@theeasyliner.com